Returns & Exchanges Policy

Thank you for shopping with us at Outside The Box Boutique. We understand that ordering online is not always an easy task. We specialize in smiles, so we want to make your online shopping experience as seamless as possible. 

We do all we can in hopes that you love your purchase, however if you are not fully satisfied with your purchase, we will gladly allow you to exchange any unworn/unwashed merchandise in its original condition with tags attached.

The customer must notify us within 3 days after delivery by email at include your order number and the reason for the return prior to returning any item(s) for exchange. In addition, all items MUST be returned within 7 days of the delivery date. If we have not received the exchange item(s) within that time, a request for exchange/return will NOT be considered. Therefore, do not wait for a reply back once you have notified us, however please make sure your return/exchange meet all requirements. 

We do not issue refunds, however you can receive store credit minus shipping cost. Please note, all international orders are final sale. 

  We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances, pet hair, free of stains, and smoke. Again, any items that are returned to us outside of the time period stated we reserve the right to return the item(s) to you.

 All sale items, bodysuits, swimwear, and anything a part of our accessories collection are final sale (non-returnable). This includes deals with promo codes. NO EXCEPTIONS! Items paid with store credit will only be exchanged once. Only one time exchange per order.

Outside The Box Boutique diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. However, if you have a claim for damaged goods or any packaging errors please email within 24 hours of delivery. Please include order number and picture(s) of damaged goods. Please note, in the event that the item does not match the original condition, the customer will not receive a store credit.

 The customer is responsible for shipping fees to return any merchandise. Please ensure all return packages are sent with a trackable service that provides proof of postage, as we cannot take responsibility for items damaged or lost in transit. 

Please allow up to 5 days from the time we receive your return for processing. An email will be sent to the address provided during purchase once your return has been processed. If you do not see the email within the timeframe stated, please check your spam/junk folders as well.


Each pre-order item has a different delivery date. 

Please make sure you throughly read the product description before placing your order.

Pre-ordered items are not applicable for express shipping. Pre-ordered items are made to order therefore a 15% restocking fee is charged if you want to return for store credit.

If you purchased multiple items and your order contains “pre-order” item(s) please note that all items will be shipped together. You can request your items to be split when placing your order in the notes section at checkout or send us an email stating your request for a split shipment. After your request has been made, we will send you an invoice to cover the shipping cost for the pre-ordered item(s). This also applies to customers who qualified for free shipping at the time of purchase.

If you have any questions please don’t hesitate to call  or text Customer Care at 1-855-866-7272. Our hours of operation are Monday - Friday, 9am to 6pm EST.


If your return/exchange meet all the requirements above please ship item(s) to:

Outside The Box Boutique LLC
P.O Box 150234
Alexandria, VA 22315