Returns & Exchanges

Thank you for shopping with us at Outside The Box Boutique. We understand that ordering online is not always an easy task. We specialize in smiles, so we want to make your online shopping experience as seamless as possible. 
If you are not fully satisfied with your purchase, we will gladly allow you to return any unworn/unwashed merchandise in its original condition for an exchange or store credit.
 All returns must be submitted via our online returns center. Please click Outside The Box Boutique LLC Returns ( to start a return. 

The customer can return their items within 7 days of receipt of shipment. However, during the holiday season, unworn and unwashed merchandise can be returned within 30 days of your order delivery date.

If we have not received the exchange item(s) within that time, your request for exchange/return will NOT be accepted. 

To reiterate, we do not issue refunds; however, you can receive store credit towards a future purchase minus shipping cost. Please note, all international orders are final sale. 

 All sale items, bodysuits, swimwear, and anything a part of our accessories collection are final sale (non-returnable). This includes deals with promo codes. 

Outside The Box Boutique diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. However, if you have a claim for damaged goods or any packaging errors, please email within 48 hours of delivery. Please include order number and picture(s) of damaged goods. Please note, in the event that the item does not match the original condition, the customer will not receive a store credit.

 The customer is responsible for shipping fees to return any merchandise. Please ensure all return packages are sent with a trackable service that provides proof of postage, as we cannot take responsibility for items damaged or lost in transit. 

Please allow up to 7 working days from the time we receive your return for processing. An email will be sent to the address provided during purchase once your return has been processed. If you do not see the email within the timeframe stated, please check your spam/junk folders as well.



Each pre-order item has a different delivery date. 

Please make sure you thoroughly read the product description before placing your order.

Pre-ordered items are not applicable for express shipping. Pre-ordered items are made to order therefore a 15% restocking fee is charged if you want to return for store credit.

If you purchased multiple items and your order contains “pre-order” item(s) please note that all items will be shipped together. You can request your items to be split when placing your order in the notes section at checkout or send us an email stating your request for a split shipment. After your request has been made, we will send you an invoice to cover the shipping cost for the pre-ordered item(s). This also applies to customers who qualified for free shipping at the time of purchase.

If you have any questions, please don’t hesitate to email Customer Care at